Learn the skills and knowledge required to communicate effectively with and provide quality service to your customers.

Good customer requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

Learning outcomes

At the end of this subject you will be able to:

1. How to communicate with customers

2. Practice high standards of personal hygiene and presentation.

3. Follow the enterprises customer service policies.

4. Establish a rapport with customers.

5. Identify a customer's needs including special needs.

6. Identify and resolve problems.

7. Respond to customer complaints.

8. Manage and resolve customer complaints.

9. Know when to escalate a a complaint to a senior officer.