Waitering can be seen as a subset of Front of House but its has its own unique importance and impact on the success of any hospitality enterprise.

Waitering typically includes greeting and seating guests, presenting menus, taking and relaying orders to the kitchen, serving food and drinks, addressing guest enquiries, processing payments, and maintaining the overall cleanliness and ambience of the dining area. 

Learning outcomes

• How to greet and seat guests
• Explaining the menu, take orders and accurately convey the orders to the kitchen
• Methods for serving food and drinks
  
• Table setting and utensil placement
• How to handle payments; cash and EFTPOS
  
• Cleaning and hygiene
  
• How to  maintain a positive guest experience
  
• Service standards and etiquette
  
• Understanding the full "service cycle" of a table
  
  
  

Waitering
Practice